Onboarding customer in mobile app

Use this template as a starting point to model how to onboard users to your mobile app. The template has two entrances: user signes in or user signes up.

Template Designer
Pooja ChawlaUI/UX Designer at Appinventiv
Last Update2 years ago

Words from the template designer

App Onboarding is an efficient method used by organizations to enable users to comprehend your app and its functions. It is a walkthrough process or a tutorial that is meant to help users interact with the app and easily figure out what that particular app does and what they can achieve by continuing to use it.

Types of Onboarding

There are essentially three types of mobile app onboarding that help fulfill these distinct objectives.

1. Progressive

This is one of the app onboarding best practices that displays new information on the screen while users progressively navigate through the app. It is in a way a step by step process directing and encouraging the users to take actions. The information depicted is relevant to the specific page.

2. Function-oriented

It is a mobile application onboarding approach that is typically focused on app functionality and explaining users the ways to operate the app. The function-oriented approach ensures the demonstration of common and rudimentary actions performed in the app to the users.

3. Benefits-oriented

As the name clearly states, this approach is employed to showcase the benefits of the app or the value the users are expected to gain by using the app. The basic aim of this approach is to increase conversions. It helps in describing what the app does without elaborating on how to use the app.

Now as you know the types of mobile applications onboarding prevailing in the market, let’s take a look at the benefits they offer before moving to the core part of the article. Aka, Mobile application onboarding best practices checklist.

Benefits of using App Onboarding

1. Positive User Experience

You wouldn’t want your app to just lay there in the user’s phone not being used for months, or worse yet, being uninstalled. To ensure active users on your app, onboarding comes in handy. As the first user interaction plays a pivotal role in deciding whether the user will use your app again or not, you need to give them the best app onboarding experiences.

Guiding the users via onboarding on how to use the app and what features it possesses, will help them navigate with ease and they won’t feel lost. They get a fair idea of why they should use the app and most importantly how to use it efficiently.

Once you get this right, you will see how amazing the benefits of onboarding are.

2. Proper utilization of features

It is a given that it takes some time for users to get used to your app and figure out their way around it. Sometimes, users are unable to make themselves familiar with certain features on their own, which is a great impediment in our view for your app to increase conversion. Practicing the best onboarding approaches resolves this issue before it has a chance to arise.

3. Increases App Retention

Onboarding is highly crucial for making your app an absolute favorite of the users. You ask how it does it? Well, when you provide users with insights into your app and direct them towards effectively using its features and functions, the users are inclined to stay with your app. Hence, it improves the app retention rate by multi-folds.

Read the full article at appinventiv.com

Onboarding customer in mobile app with screenshots
Screenshots are added to the journey.
Onboarding customer in mobile app with screenshots 2
We have added the text version of the welcome email.